Browser Trouble? We can Help!

Browser Trouble? We can Help!

Empty Browser Cache

Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.


Remove stale cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with Classworks, deleting your cookies will reset your preferences to their default values.

Note: On Firefox, Chrome, and Safari, it is possible to search for and delete only your Classworks cookies. 

Make sure your browser is up-to-date

To get the most out of our products, we recommend keeping your browser up-to-date. Modern browsers typically render pages faster, support richer interactivity and offer enhanced security to keep your data safe. Plus, knowing that you have a newer browser means we can spend less time squashing bugs and more time improving your experience. We support the following browsers:

  • Google Chrome

  • Apple Safari

  • Mozilla Firefox

  • Microsoft Edge

Microsoft has officially retired Internet Explorer. Please download one of the browsers above to continue using Classworks without hiccups.

Reset Chrome Settings to Default

Resetting Chrome can be a helpful troubleshooting technique if the Chrome browser is not performing as expected. This will ensure your content settings, cookies, extensions, and site data will change to the default on all devices you are signed in. To reset Chrome settings to default, follow these instructions:

On your computer, open Chrome. At the top right, click the 3 Vertical Dots and click Settings. This will open a new tab, and on the bottom left, click Reset settings. Confirm restore settings to their original defaults by clicking Reset settings. 

Open Chrome > 3 Vertical Dots > Settings > Reset settings > Restore settings to their original defaults > Reset settings

For more information on Chrome, visit:

Check your internet connection

Can you access other major websites?

If you're having trouble accessing Classworks, try visiting Google, Yahoo, or Apple before submitting a support request. If these sites fail, you may have a more serious connection issue.

Assuming those major sites show up fine, it's time to verify whether other people can access Classworks. To look into that, be sure to visit Down For Everyone Or Just Me.

Just you? The best explanation could be a DNS issue. DNS servers figure out how internet domain names (like map to server IP addresses. Try switching to a different DNS or contact your site support personnel to see if they can resolve the issue.

Try another browser

Extensions or other software may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another browser like Chrome or Firefox.

Check your anti-virus and firewall settings

Still having issues no matter which browser you're using? Try disabling your anti-virus software — corrupt or partially-uninstalled software can break your access to the internet. Also, try disabling your firewall temporarily to see if that helps.

If you continue experiencing issues even with anti-virus and firewall disabled, it's time to check your connection to the network.

On Wi-Fi? Make sure you're connected.

Wireless hotspots are great, but they're not always reliable. If you're using wi-fi but having connection issues, start by verifying your connection to the base station. Are you connected to the base station you expect or did your computer pick up someone else signal? Did you enter the correct password?

If you're on the correct base station and the password checks out, try looking into your signal strength. If it's relatively weak, try moving closer to the hotspot and try accessing the web again.

Good signal but still having issues? It may be time to restart the base station and try again in a few minutes.

When all else fails, it's time to check the hardware that connects you to the internet in the first place.

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