Browser Trouble? We can Help!

If you are not seeing what you expect in Classworks, these quick fixes should get you back on track.
 
Empty Browser Cache
Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.
 
Remove stale cookie
A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with Classworks, deleting your cookies will reset your preferences to their default values.

Note: On Firefox, Chrome, and Safari, it is possible to search for and delete only your Classworks cookies. On Internet Explorer you will have to delete all cookies.
 
Make sure your browser is up-to-date
To get the most out of our products, we recommend keeping your browser up-to-date. Modern browsers typically render pages faster, support richer interactivity and offer enhanced security to keep your data safe. Plus, knowing that you have a newer browser means we can spend less time squashing bugs and more time improving your experience. We support the following browsers:
  •     Internet Explorer 10+
  •     Mozilla Firefox
  •     Google Chrome
  •     Apple Safari
We do not support Internet Explorer 6, 7, 8, or 9. Please download one of the browsers above to continue using Classworks without hiccups.
 
Make sure your flash plugin is up-to-date
If your Instructional or assessment content isn't launching as expected, check your version of Adobe Flash Player for that browser. Classworks requires Adobe Flash 10 or higher for its content. The Adobe knowledge base article can determine your version of Flash. If you are not using the correct version, you can download the latest version of Adobe Flash.
 
Check your internet connection
Can you access other major websites?
 
If you're having trouble accessing Classworks, try visiting Google, Yahoo, or Apple before submitting a support request. If these sites fail, you may have a more serious connection issue.
 
Assuming those major sites show up fine, it's time to verify whether other people can access Classworks. To look into that, be sure to visit Down For Everyone Or Just Me.
 
Just you? The best explanation could be a DNS issue. DNS servers figure out how internet domain names (like classworks.com) map to server IP addresses. Try switching to a different DNS or contact your site support personnel to see if they can resolve the issue.
 
Try another browser
Extensions or other software may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another browser like Chrome or Firefox.
 
Check your anti-virus and firewall settings
Still having issues no matter which browser you're using? Try disabling your anti-virus software — corrupt or partially-uninstalled software can break your access to the internet. Also, try disabling your firewall temporarily to see if that helps.
 
If you continue experiencing issues even with anti-virus and firewall disabled, it's time to check your connection to the network.
 
On Wi-Fi? Make sure you're connected.
Wireless hotspots are great, but they're not always reliable. If you're using wi-fi but having connection issues, start by verifying your connection to the base station. Are you connected to the base station you expect or did your computer pick up someone else signal? Did you enter the correct password?
 
If you're on the correct base station and the password checks out, try looking into your signal strength. If it's relatively weak, try moving closer to the hotspot and try accessing the web again.
 
Good signal but still having issues? It may be time to restart the base station and try again in a few minutes.
 
When all else fails, it's time to check the hardware that connects you to the internet in the first place.